ALLTHEWAY Blockchain Logistics for a Major Courier Service: Slashing Disputes by 65% and Improving ETAs

A major courier service in Kenya faced rising disputes in their e-commerce delivery operations due to lost packages and unclear handoffs. Boldstreet's ALLTHEWAY provided immutable tracking and AI insights to streamline processes. This case study examines the logistics hurdles, solution components, rollout, outcomes, and lessons for Kenyan supply chains. We detail use cases like cold-chain monitoring, same-day deliveries, and dispute resolution to showcase the platform's capabilities.

Challenge

• Frequent disputes over shipment status and responsibility, eroding trust.
• Inaccurate ETAs leading to failed deliveries and higher costs.
• Vulnerable cold-chain monitoring for perishables, increasing spoilage claims.

Solution

• Blockchain-backed handoff receipts for tamper-proof provenance, ideal for multi-stage deliveries involving warehouses and last-mile couriers.
• GPS/RFID telemetry with AI for precise ETAs and route optimization, reducing delays in urban traffic.
• Secure portals for instant receipt sharing with clients, facilitating quick verifications in e-commerce scenarios.

Implementation

• Piloted on a key Nairobi-Mombasa lane for FMCG deliveries over 2 months.
• Equipped 50 vehicles with devices and trained staff on protocols.
• Integrated with the service's systems for seamless data flow.
• Expanded to e-commerce routes after initial success.

Results

• 65% reduction in disputes through verifiable records.
• 95% first-attempt success rate with AI-enhanced ETAs.
• 40% drop in administrative overhead for claims handling.
• Improved client satisfaction, leading to 20% retention boost.

Key Learnings

• Immutable tech builds trust in complex supply chains.
• AI telemetry turns data into operational advantages.
• Focused pilots enable scalable rollouts.